Utilities Account Manager

The Role The role on offer is working within the Client Management Team, which services ZTP’s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day. Initially the role will involve: *Working through the ZTP training program modules to ensure the basics of energy procurement and management are in place. *Learning your way around the software platforms, from a client facing and internal management perspective. *Working with ZTP Directors and client personnel to develop and implement project roll-out plans. *Chairing Quarterly Client Meetings (with Account Director where required). *Presenting to clients and internal team members. *Inbox Monitoring and task delegation. *Specialist Client Projects. *Relaying and Monitoring Account Executive and Data Executive Tasks. *Liaising with national and international clients in person and on the phone about various projects. Moving forward the job will also include: *Set up new portfolios and sites. *Organise site surveys for meter identification. *Organising Electric & Gas Supply Contract Tendering. *Meter Operator (MOP) Contract Tendering. *Managing Disconnection Notices (delegating data issues). *Managing Transfer Objections (delegating data issues). *Organising the installation of new energy supplies including ground works and metering. *Monthly KPI Reporting (per client) - Live tasks & Portfolio Summary (NOTs, Contract Renewals, COTs in COTs Out). *Cost Analysis. *Consumption Alerts, Usage Analysis, Consumption Profiling. Person Specification First of foremost, we are seeking someone who has extensive experience in working in the energy industry. They must show a reasonable understanding and experience in dealing with the services that ZTP offer. Essential Knowledge Requirements *Microsoft Outlook. *Intermediate excel. *Customer service. *Numeracy. *Extensive working knowledge of the energy industry. *Energy consultancy working environment. Desirable Knowledge Requirements *Advanced Excel - Power BI. Essential Skills & Abilities *Exposure to working with corporate clients. *Proactive and think outside the box. *Excellent presentation skills. *Excellent communication and influencing skills. *Excellent verbal and written communication skills. *Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. *Excellent organizational skills, attention to detail and time management. *Problem solving and using initiative to solve any issues. *Works well under pressure. *Critical thinking and problem-solving. *Active listening and reflective skills. *Curious. *Attention to detail. *Build and manage interpersonal relationships at all levels. *Flexible. *Strong team player. *Collaborative. *Build meaningful and rewarding relationships. *Seek to understand and a good listener. *Emotional intelligence. Essential Experience Requirements *Account management experience of 3+ years. *Leadership experience. *Fixed & Flex procurement. *Change of tenancy. *Cost and consumption reporting and forecasting. *Invoice Validation points and processes. *Meter Installation. *Recharging. Essential Education & Qualification Requirements *A-Levels *GCSE’s Desirable Education & Qualification Requirements *Bachelors Degree *Masters Degree Other Characteristics *Willingness to accept other duties as assigned. *Ability to travel and to work overtime as needed. *Must be able to work with sensitive and highly confidential information. Personal Qualities *Personal style that is in line with the ZTP culture, values and behaviours. *Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business. *Structured problem solving, analysis & methodical mindset. *Self-motivated individual with initiative to prioritize workloads and tasks. *Commercial awareness. *Patient. *Creative. *Positive attitude to continuously improve. *Manage multiple projects at the same time. *High degree of independent judgment. *Resilience and adaptable to change. *Positive attitude. ZTP Company Benefits *Competitive Compensation Package. *Annual Leave that increases by 1 day for each year of service (Up to 25 days). *Vision Reimbursement. *Flu Vaccine Reimbursement. *Pension. *Family Friendly Policies. *Remote Working. *Flexible Working Options. *We Work Office Membership. *1 Hour Lunch break (1pm to 2pm). *Quarterly Team Get Togethers. *Wellbeing Committee. *EAP (Employee Assistance Programme) *Recognition Scheme. *Referral Scheme. *Cycle to Work Scheme. *1 Day Paid for Volunteering to Support Local Community. *Home Office Set Up. *Travel Expenses Reimbursed by ZTP. *Learning & Development Opportunities. *Career Pathways & Promotion Opportunities